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Home Return Policy

Return Policy

Return Policy

Thank you for shopping with MINI Parts Direct. We want you to get the right part the first time, and we're here to help if something isn't right. Please review our policy below before requesting a return.

Return Eligibility

You may return eligible parts, including special-order parts, within 30 days of delivery if they meet all of the following conditions:

  • The part is new, unused, and uninstalled.
  • The part is in its original packaging, with the original part number label visible and intact.
  • The return includes your original invoice or proof of purchase.

Non-Returnable Items

The following items cannot be returned unless we shipped the wrong part:

  • Electrical parts, including alternators, starters, sensors, modules, and other electrical components. We can't resell these once they leave our possession because of safety and quality standards.
  • Installed or used parts.
  • Parts ordered without a VIN. We use your VIN to confirm fitment, so parts ordered without one aren't eligible for return.

Restocking Fee

  • All eligible returns, including special-order parts, are subject to a 25% restocking fee, deducted from your refund.
  • There is no restocking fee if we shipped the wrong part.

How to Return a Part

  1. Contact our Parts Department within 30 days of delivery using the contact information below.
  2. We'll confirm your return is eligible and send you return instructions.
  3. Ship the part back following those instructions. Return shipping is the customer's responsibility unless we shipped the wrong part.

Returns sent without contacting us first may be delayed or refused.

Refunds

  • We'll process your refund after we receive and inspect the returned part.
  • Refunds go back to your original payment method, minus any applicable restocking fee.
  • Please allow 7 to 10 business days after inspection for your refund to process.
  • Original shipping charges are not refundable unless we shipped the wrong part.

Incorrect or Missing Parts

If we shipped a part that doesn't match your order and VIN, or if an item is missing from your order and the package arrived undamaged, please contact our Parts Department within 5 business days of delivery. We'll send the correct part or issue a full refund, at no cost to you.

Shipping Protection: Lost, Stolen, or Damaged Packages

Every order includes shipping protection through Extend, which covers packages that are lost, stolen, or damaged in transit. Shipping protection claims are handled directly by Extend, not by MINI Parts Direct. Please contact Extend for any shipping protection claim.

When to file:

  • Damaged packages: File as soon as your package arrives, and no later than 30 days after delivery. Damage reported after 30 days is not covered.
  • Lost or stolen packages: If your package hasn't arrived, wait 5 days after the estimated delivery date shown on your tracking information, then file a claim.

What you'll need:

  • Photos of the damaged part, the shipping box, and the packing material
  • For lost or stolen packages, Extend may also request a police report or surveillance video

File a claim online, 24/7: Extend Customer Portal

For more details, see Extend's Shipping Protection Guide.

Please contact us, not Extend, if we shipped the wrong part or an item is missing from your order but the box arrived undamaged. See "Incorrect or Missing Parts" above. For defective parts, see "Warranty" below.

Warranty

Genuine MINI parts are covered by the MINI parts warranty, which is administered by MINI, not by MINI Parts Direct. Warranty claims can be handled at any authorized MINI dealer nationwide, so you don't need to ship parts back to us for warranty service.

To make a warranty claim, contact the service department of your nearest MINI dealer and bring your original invoice or proof of purchase. Coverage terms, eligibility, and any labor coverage are determined by MINI.

Exchanges

Exchanges follow the same eligibility rules and restocking fees as returns. Contact our Parts Department to check availability and any price difference.

Order Cancellations

  • You may cancel all or part of an order any time before it ships.
  • Cancelled special-order parts may be subject to a 20% cancellation fee, since they're ordered from the manufacturer specifically for you.

Contact Us

For questions or to start a return, contact our Parts Department:

Policy Changes

MINI Parts Direct may update this policy at any time. Changes will be posted on this page.

By purchasing from our online store, you agree to the terms of this return policy. Thank you for choosing MINI Parts Direct.